Tricky Pink Decoys ("us", "we", "our") takes the online privacy of our customers seriously, and this Policy sets out how we use and protect any personal information we obtain from you when using this website.

 

This Policy is subject to change at any time; please check back to this page for any updated information.

 

Please note, our website contains links to other websites of interest. However, once you have used these links to leave our site, we do not have any control over that other website. Therefore, we cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement.

 

What information we collect:

 

To provide our customers with a satisfactory service, we, and our partners, may collect and store personal information.

 

While using our services, which could include making a purchase or registering on our website for an account, we may collect:

 

• Your name, address, phone number and email address

• Details of your order and a delivery address

• Details you provide us with when you make an enquiry.

• Information relating to your visits to our website, i.e., the pages that you access, as well as your location, language, browser, and IP address.

 

The information that we collect is used for the following purposes:

 

• When you make an order, we use your personal information to process your order, receive payment, arrange delivery, to email your order and delivery information, and for ongoing customer services.

• Internal accounting.

• Analysis of website statistics to improve our performance.

 

Registering you on the Website, we will use your personal information to maintain and update your account (e.g., change of telephone numbers or address)

 

By providing services, we may need to share your information with:

 

• Our couriers with your contact details so they can deliver your order successfully.

• Provider services through PayPal, our payment provider, to process your transactions.

• Provider website analytics companies (Google, Microsoft Bing) with conversion details to monitor our website performance.

• Our professional advisers, including, without limitation, our insurers, accountants, and auditors.

• Our suppliers, business partners, and sub-contractors.

• The police or any other law enforcement or government agency where the law requires us to do so.

• Other 3rd parties for the purposes of fraud protection and credit risk reduction, or for exercising and defending our legal rights.

 

You acknowledge that you do not object to us, and third parties identified herein, including our using your personal information for any of the purposes outlined in this privacy policy and you confirm that you do not and will not consider any of these purposes as a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

 

Where you have chosen a password, that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share this password with anyone. While we take all reasonable measures to protect your stored information, we cannot guarantee the security of any information you provide online.

 

 

How long we keep your information:

 

We will retain the personal information you provided on registering an account on our website until you ask us to close that account. Upon purchasing with us, we will automatically retain limited personal information such as your name, email address, and postal address, order history, until you ask us to update or delete those details.

 

If we are legally required to do so, or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud, and abuse, or enforce our terms and conditions, we may also retain some of your personal information for a period of time, even after you have closed your account. In the case where you have any correspondence with us, we will retain those details until we have deemed the information no longer necessary, or, if resolved, you request it to be deleted. 

 

Where we store your personal data:

 

Our website is hosted and secured by Wix. Wix has servers all over the world, including Europe and the USA.

 

Your Rights:

 

Updating Personal Information.

 

If you believe that any information, we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

 

Data Request.

 

Under the Data Protection Act 1998.  have the right, with some exceptions, to ask us to provide a copy of any personal data we may hold about you. In certain circumstances, there may be a fee charged to meet our costs in providing you with this information.

 

In some circumstances, you can ask us to erase your data if,

 

• You withdraw your consent, and it is no longer necessary for us to hold your data.

• You object to our use of your data, and we don't have a good reason to continue to use it.

• You believe we haven't handled your data in accordance with our policy.

 

If you wish to exercise these rights, have a complaint about how we have handled your data, or you would like further information. Please contact us: at info@trickypinkdecoys.com 

 

If you are not happy with our response, you can contact the Information Commissioner's Office via https://ico.org.uk

 

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